About Us

Our team of experts have tremendous experience in the Banking Industry. We realized that consumers who have genuine complaints against Banks may not have the required guidance on the best way to get their complaint resolved. While working with Banks we understood that customers find it tough to get their complaints resolved leading to unwanted friction between them and the Banks. We will fulfil that void and provide consumers with fair and independent guidance to redress their financial complaints.

Our Vision

“To be a world class trusted complaint resolution service thereby solving challenges faced by banking customers”

A Trusted Hand for Clients to solve banking related problems

What We Do

  • We liaise with banks to assist clients in resolving the identified issue
  • We are impartial and independent.
  • We represent the consumer and ensure a satisfactory resolution.

Modus Operandi

  • We analyse the complaint and asses the nature of resolution required
  • We provide a clear roadmap leading to effective and complete resolution
  • We guide the consumer throughout the complaint resolution journey

Our Scope of Activities

  • Accounts and Deposits
  • Credit cards and loans
  • Investments and financial advice
  • Corporate Banking and Trade Finance

Leadership Team

Jose Joseph

Jose Joseph is a seasoned Banking industry professional with over 28 years of experience in the Banking Industry.

He has worked with leading organizations like HSBC, Oracle, Tata Consultancy Services and IBM. He has handled banking functions like Retail Banking, Wealth Management, Corporate Banking, Payments, Compliance, Audit and Operations. He is a Management graduate in Banking and Finance.

J T Jeyaraajkrishnan

Jeyaraaj is a senior management professional in the Banking industry.

He is an experienced strategist, trusted advisor and consultant to financial institutions with a sustained record of accomplishments and achievements.

Overall, he has over 30 years of experience and worked with leading organizations such as American Express, Oracle and Tata Consultancy Services

He has handled functions like Retail Banking, Wealth Management, Corporate Banking, Payments and Operations.

Retail Banking. Numerous articles has been authored by him.

He is a qualified chartered and cost accountant.

The Leadership team is supported by a squad of banking experts with experience of having dealt with customer complaints.

KomplaintBox is a unit of J3 Consulting Services LLP