Customer completes all necessary information and submits the complaint to KomplaintBox
Customer will be directed to the payment gateway for payment of Registration Fees(This is non-refundable)
KomplaintBox will assess the complaint and take a decision on action.
After assessment, KomplaintBox will advise the customer of the indicative Advisory Fees
KomplaintBox shares a payment link with the customer for payment of Advisory Fees (Refundable in case of non-resolution)
KomplaintBox will prepare the necessary documentation and initiate the resolution process with the concerned Bank
Customer receives resolution from the Bank
In case KomplaintBox is unable to obtain a resolution, the Advisory Fees will be refunded to the customer
Note :
To carry out the above activities we charge nominal fees as given below :
Registration Fees | INR 500 + GST |
Advisory Fees | Decided on a case-to-case basis depending on the complexity |